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The Department of Veterans' Affairs is committed to customer service so we value feedback received from you. We would like to hear if you are happy with the service you have received. If you have any questions there are a number of ways to contact us:
- visit or telephone any of our offices
- write to us:
Director
Mental Health Policy Section
Department of Veterans' Affairs
PO Box 21 Woden ACT 2606
- e-mail from this website: therightmix@dva.gov.au
- complete feedback via form at the bottom of this page
- talk to the provider who delivers services on our behalf.
Warning: In using Internet e-mail, you should be aware that others may be able to access the information you provide. If you choose to use this facility, your e-mail to us may not be secure.
If we do not achieve the standards set out in the DVA Service Charter, please let us know and we will attempt to address your concerns. If you then feel that the problem has still not been resolved, you may take it to an appropriate external body, such as the Commonwealth Ombudsman.
Link to the DVA Service Charter Home Page